FAQ

Frequently Asked Questions

Product

Can I order (spare) parts of a product?

No, it is not possible to order (spare) parts of a product. I problems consult your pet store where you bought the product. They will provide a solution and pass it on to us.

What should I do if a product is damaged or pieces are missing on delivery?

TBD

How can I report a problem or give feedback on a product?

TBD

What should I do if I have a question about a product?

TBD

Where can I buy the 51 Degrees North products?

Thank you for your interest in our products! While we don’t sell directly to individuals, you can purchase our items through our network of distributors, including pet stores, garden centers, and shops with pet departments.

Looking for a particular item? We don’t have access to our distributors’ current stock levels.

To check availability, we recommend visiting or contacting your nearest pet store or related shop. You can also print out the product details from our website to assist them.

If the product is unavailable, the store can either order it from us or offer a similar item from our range.

Why can't I find product prices on the website?

TBD

Where can I find prices & promotions?

TBD

Can I receive a catalogue?

TBD

How can I order?

TBD